Drainage Resources and FAQs

Our goal is simple: make drainage as easy as possible. After years in the industry and thousands of questions, we've been able to identify some of the areas new customers seem to have the most difficulty with and create the resources below to give them the fully-fleshed-out answer that they deserve. If you have a question you don't see answered on here, send a message to mail@drainageconnect.com or use your contact us form for assistance. If your question is a common one, we may answer it below or create a video about it. This page is constantly evolving, so visit often for the most up-to-date drainage tips!

General Questions

Mini Channel Drains

3" Pro Series Channel Drains FAQ

5" Pro Series Channel Drains FAQ

8" Pro Series Channel Drains FAQ

12" Pro Series Channel Drains FAQ

Dura Slope Trench Drains FAQ

General Questions

When do orders ship?

Drainage Connect typically ships orders within 24 hours of the order placement. Orders received before 1:30 PM typically, but not always, ship the same day.

What is the return policy?

At Drainage Connect, we allow returns for up to 30 days after the shipment of the order. Orders made within this time frame are subject to a 10% restocking fee; orders returned outside of the expressed time frame will be denied. Exceptions may be made on a case-by-case basis.

Is there a military discount?

Due to the overwhelming number of orders we receive as well as the difficulty of checking credentials Drainage Connect does not offer a military ID at this time.

Where is Drainage Connect located?

Drainage Connect is located in Rock Hill, South Carolina. Orders are shipped from this location.

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